Support
Need help with MotherStock? Here's how to reach us and where to find answers.
Contact us
Email [email protected]. Tell us your company name, what you were doing, and what you saw (a screenshot helps). We usually answer within one business day. Never send passwords, two-step codes or API keys by email.
If your company turned on support access (Settings), we can look at your workspace with you. Everything we do there is tagged in your audit log. Switch it off again when we're done.
Signing in
- Sign in at my.motherstock.app.
- Forgot your password? Use Forgot password on the sign-in page; the link in the email works once and expires.
- Lost the phone with your authenticator app? Ask an Admin in your company to reset your two-step sign-in, then set it up again.
- New team members join from the invite an Admin sends them (Users).
Connections
- ShipStation: an Admin adds each ShipStation account on Integrations with its API key. Orders arrive on the Open list; tracking updates arrive as ShipStation sends them.
- Amazon: what the connection does, the data it uses and how to connect or disconnect are in the Amazon guide.
More
- Security: roles, the audit log, two-step sign-in.
- Privacy and Terms of Use.